FAQs

How can I determine my size?
To find your size, consult our Size Chart, which provides measurements for each product.

How do I care for my thobe?
We recommend gentle hand washing in cold water with mild detergent. Avoid using bleach or harsh chemicals. After washing, gently squeeze out excess water and hang to air dry. Please refrain from tumble drying, as this can damage the fabric and embroidery. To maintain the fabric’s texture and embroidery, iron on low heat.

Why is are pocket's missing from my thobe?
Our products follows the traditional Moroccan and is intentionally pocket-free. The absence of pockets allows for a clean, streamlined look and makes it easier to adjust garments worn underneath without added bulk or obstruction. This design choice is rooted in cultural authenticity and purposeful craftsmanship - not a manufacturing fault.

What is your return policy?
Our return policy allows customers to initiate returns within 30 days of purchase. We are currently unable to provide refunds; instead, we offer store credit. To qualify for full store credit, the thobes must remain in their original, unworn, and resalable condition. If you wish to change your size or style, we recommend you repurchase using your store credit. Please note that return shipping costs are the responsibility of the customer.

What if an item is out of stock?
If an item is out of stock, you can often sign up for a notification when it becomes available again.

Can I track my order?
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status of your package.

Can I cancel my order?
Orders can typically be cancelled within a short window of time after purchase. Please contact our customer support team as soon as possible for assistance with order cancellations.

How can I contact your customer support?
You can contact our customer support team by using the contact form on our Contact page or send us a direct message via Instagram @ghuraba.au.